self control

Poor Customer Service

~ mercyfortheday ~ Leave a comment

I had an experience in the past couple of weeks where I felt my husband and I received poor customer service. And honestly. It was no fault of ours. The salesperson was new to her job, but she had been doing similar work for years. That means she should have been well informed about the information we were discussing. The only part of her job that was new and unfamiliar was the company she now worked for. And her surroundings were different. I’m sure the commute to work was different. But the work was the same.

However. When this individual realized the product we were looking for was not her preferred product, she got all flustered. In her previous employment, she was responsible for selling her preferred product, which is similar but not identical to what we wanted. And she voiced her frustrations to us. She said she didn’t want to work with the product we were looking for. It was too hard. And then she entered my date of birth incorrectly into the website. When the error was discovered, it was too late to update it. She would need to make a call to another company the next day to make the change. Because it was the end of the workday and she had another client waiting, she didn’t have time to even begin work on my husband’s information. She said she would call us the next day to complete the work.

She didn’t call the next day. And then it was the weekend. She didn’t call on Monday, so I left a voicemail for her. No call on Tuesday, so I sent her an email. You see. We’re on a strict deadline, and we don’t want to wait until the last possible minute to complete this enrollment. Time is ticking by. She finally called us back eight days after our initial meeting. Oh. She apologized profusely. And then she started working on my husband’s information.

All was going well until she hit the enter button to complete his enrollment. She received an error message and didn’t know how to correct what shouldn’t have been an error. Honestly. This time, the mistake wasn’t her fault. Nor was it ours. But it was too late in the day on a Friday to call someone somewhere else to correct the problem. So once again, we’re waiting. And time is still ticking by.

Oh. There is much more to the story that I could share. There were several more missteps on her part that I just won’t go into. I just won’t. I don’t want to nitpick over words and incomplete training or frustrations, but it was frustrating. To say the least. To say that she was ill prepared for our appointment and seemed to have little regard for details is an understatement. On my end, I had thought of contacting her manager to discuss the situation. But I kept stalling. Now I’m glad I did, because when she finally returned my call and was able to finalize my situation she was very pleasant. But does that make all the other words and attitudes on her end null and void?

It isn’t my goal in life to cause someone to get in trouble at work, but I did see several opportunities for improvement at that workplace. I guess I’ll not share those thoughts at this time. I really don’t want to be seen as a troublemaker. But I do expect a salesperson to be ready to sell all the products their company offers. Isn’t the customer always right? I recall that motto being thrown around a lot in the past.

As I’m writing this, I just hung up the phone with this particular salesperson who thought she had fixed the remaining problem. And the problem was fixed. But when we received the information for one final review, there were two huge outstanding errors. We were told it was the other company, not our salesperson, who had entered the information incorrectly. After all the hassles we’ve been through with this person, we didn’t really believe her. It just didn’t ring true. But we could be wrong. And we’re still waiting for resolution.

So in everything, do to others what you would have them do to you. Matthew 7:12

I have to ask myself. What do I expect of myself in that situation? How should I respond when I’m on the receiving end of someone else’s bad day or incompetence? Do I exhibit the love of Christ? Or do I stir up even more anxious thoughts and feelings in them by calling out their mistakes? When is it appropriate to share my concerns with their manager, and when should I be silent about such matters? I need to make sure my attitude reflects the attitude of Christ at all times.

How should a Christian respond when they’re on the receiving end of poor service?

First of all, I’m not sure the salesperson had a full understanding of what to say and what not to say to her clients. She didn’t filter her words, which could have gotten really ugly if we had gone down that path. As Christians, we don’t have to start the fight. We need to know when it is appropriate to confront the misbehavior and ill spoken words and when not to. Basically, we need to choose our battles. That doesn’t mean we should never speak up about any mistreatment.

Being the recipients of inexcusable behavior allows people of faith to show the love of God. We can display godly actions and words while presenting the truth. Oh. It may not be easy in the heat of the moment, but we can exhibit kindness and speak correction all in the same breath. We have to stop and ask ourselves if we really care about the person who’s been poorly trained or having a bad day. If we were in their shoes, would we act any differently than they are? And we have to remember that they too were made in the image of God and are loved by him just as we are. But God is a God of justice, not just of love.

Understand this, my dear brothers and sisters: You must all be quick to listen, slow to speak, and slow to get angry. Human anger does not produce the righteousness God desires. James 1:19-20

And another thing. We shouldn’t keep score. Oh. We may have to recite all the wrongs committed against us when we report inappropriate behavior, but we can’t hold a grudge or try to even the score. We always have the option not to do business with that individual or company again and part ways amicably.

Love is patient and kind. Love is not jealous or boastful or proud or rude. It does not demand its own way. It is not irritable, and it keeps no record of being wronged. It does not rejoice about injustice but rejoices whenever the truth wins out. Love never gives up, never loses faith, is always hopeful, and endures through every circumstance. 1 Corinthians 13:4-7

But our story isn’t over, and the problem still isn’t solved. We’re still waiting to hear back from her, but she’ll be on vacation during Thanksgiving week. I just have to roll my eyes and sigh at this point.

Whatever you do, work at it with all your heart, as working for the Lord, not for human masters. Colossians 3:23

Pickleball Mafia

~ mercyfortheday ~ Leave a comment

So I’ve joined the world of pickleball. And I’ve discovered that I like it. It’s fun. It gets me moving. I try to play once a week. I’m a beginner, but I’m seeing improvement in my game. So I think there’s hope. Oh. Not that I’ll ever be a professional or play in a tournament. Nothing like that. That’s not my goal. But it’s nice to get in an outdoor aerobic workout on a sunny day. It feels good to move around and hit the ball. And I’ve met some new people.

We’re a group of six to eight retirees who met at our pickleball lessons in April. We’re all at the same beginner level and have continued to meet after we completed the four-week class. Some of us have moved to the area in the last few years and others are long-time residents. We’re there to have fun and get a little exercise. So far it’s working.

There is one in our group who told me in front of the group that I needed to correct my serve. I kindly let her know that my serving style was completely legal in the world of pickleball. I could have pointed her biggest flaw out to her, which has to be obvious to the entire group. She doesn’t like to move, so she stands in one spot and never goes out of her way to hit the ball if it’s not directly in her path. And she calls the ball out too many times when her opponents can’t see if it really is in or out. We’re all beginners and have much room for improvement, so let’s be kind and gracious to each other.

We play at the courts in a public park. There are eight courts in this particular park and are open to the public. They’re free of charge and can’t be reserved. It’s first come, first serve. If you’ve been playing for an hour and there are groups waiting, then you must step aside to allow others a chance to play. Sounds harmless. Right? Right.

I’ve been informed by others who are more knowledgeable about these things that there are groups of pickleballers who take the game very seriously. I mean. They’re serious about their pickleball. I think our group has recently run into such a group. We were informed by a member of said group that they use four of the courts for advanced players and the other four for those less experienced. And then after each game, they rotate to play with different players in their set of four courts. And they also use a specific color of ball so they know who is in their group. It was subtly suggested to our group that we follow their rules. Really?

It seems that some in our group were willing to abide by this other group’s rules, but a couple of us were dead set against it. I reminded our group that we are playing at a public park where courts can’t be reserved. We play at our leisure and abide by the park’s rules and regulation pickleball rules. No one else’s. So, to back up my stand on the issue, I called the park district and talked through the situation with someone a few days later. When I explained our dilemma and provided all the details, I let the gentleman know that my goal wasn’t to cause trouble but to get the facts straight. He informed me that he knew exactly who I was talking about. Apparently, this group I call the pickleball mafia have done the same thing to other groups. He said he would speak to them.

And one in their group walked over to our group in the midst of our game and gave us a playing tip. Oh. She was polite, but it felt intrusive. Who does that? And a member of our group actually recognized her and called her by name. Then she was forced to acknowledge the relationship. How odd.

And whatever you do or say, do it as a representative of the Lord Jesus, giving thanks through him to God the Father. Colossians 3:17

Oh. I know. It’s just a game. That’s right. It is. And we want it to stay that way.

So. The question is this. How do we get along with others who try to manipulate us? How do we work with someone who tries to one-up us? Here’s the catch with that type of scenario. The more you give in to them, the more they’ll try to take. And how do you ever get back to the way things should have been, in the first place? It’s an age old dilemma.

Not a single person on earth is always good and never sins. Don’t eavesdrop on others—you may hear your servant curse you. For you know how often you yourself have cursed others. Ecclesiastes 7:20-22

At the same time, we don’t have to be a doormat and let others walk all over us. We should stand up for what we know is right and true and good. Fairness never grows old. And as Christians, how do we deal with situations where others are trying to exert more control than they really have? How do we kindly and Christianly stand up for ourselves without insulting others?

The Word of God offers so much wisdom on dealing with others and with how to navigate difficult situations. We must live wisely, because not everyone we meet is a believer. Not everyone is looking out for the best interests of others. As Christ followers, we must stand apart and be a godly example in our conduct and our speech. We can’t allow Satan to lead us down the path of ungodly behavior. And we can’t just look away and accept unacceptable behavior.

Live wisely among those who are not believers, and make the most of every opportunity. Let your conversation be gracious and attractive so that you will have the right response for everyone. Colossians 4:5-6

We’re also told in the books of Romans that we can’t repay someone when they plan evil against us. We must do what is right in the eyes of everyone, because along with everyone else, God is also watching. And as far as it depends on us, we must live at peace with everyone. That is a tall order, it may seem, especially in certain situations. But when the other party is set on evil, we set our eyes on eternity and act accordingly. We must seek peace and pursue it, but not at the cost of accepting evil standards.

Do not repay anyone evil for evil. Be careful to do what is right in the eyes of everyone. If it is possible, as far as it depends on you, live at peace with everyone. Do not take revenge, my dear friends, but leave room for God’s wrath, for it is written: “It is mine to avenge; I will repay,” says the Lord. Romans 12:17-19

Since God chose you to be the holy people he loves, you must clothe yourselves with tenderhearted mercy, kindness, humility, gentleness, and patience. Make allowance for each other’s faults, and forgive anyone who offends you. Remember, the Lord forgave you, so you must forgive others. Above all, clothe yourselves with love, which binds us all together in perfect harmony. And let the peace that comes from Christ rule in your hearts. For as members of one body you are called to live in peace. And always be thankful. Colossians 3:12-15

As we pursue Christ, let’s remember to keep a sharp mind, a soft heart and thick skin.

Alisa Childers

Attracting Others

~ mercyfortheday ~ Leave a comment

As Christians, our goal is to see others make the decision to live for God. To repent of their sins and live in obedience to God’s Word. In order for those who haven’t made that decision to get there, we must make Christianity attractive. But how do we do that? Because what they know of Christianity doesn’t appeal to them. If someone hasn’t read and studied the Bible, all they know about Christians is what they do and don’t do. What they stand for and what they stand against. They think it’s all about rules they don’t want to follow.

Look like this. Don’t look like that. Wear this. Don’t wear that. Go here. Don’t go there. Drink this. Don’t drink that. Say this. Don’t say that. Sleep here. Don’t sleep there. Rules like that don’t attract too many people. But what message are we sending when we say and do the same things they say and do? What sets us apart? What makes us different if we’re just like them?

And it really shouldn’t be an us or them kind of issue. Should it? But for this moment, let’s think along those terms. Just to see where it takes us. No judging. Just considering how to appeal to those who don’t call themselves Christians. Because really. We are in two sets of camps, based on our beliefs.

How do we make living a Christian life appealing to those who don’t want it? After all, the Bible tells us that we who believe carry the scent of death to those who don’t believe. Yet the aroma of Christ is sweet. But they can’t smell the sweetness. So why would they want it? Who is attracted to stink, after all?

Some people think they need to change. To clean up their lives before they turn themselves over to Christ. But he doesn’t require that. He invites you to come to him just as you are. He will let you know when or if he wants you to change.

Our lives are a Christ-like fragrance rising up to God. But this fragrance is perceived differently by those who are being saved and by those who are perishing. To those who are perishing, we are a dreadful smell of death and doom. But to those who are being saved, we are a life-giving perfume. And who is adequate for such a task as this? 2 Corinthians 2:15-16

The gospel is offensive. It has always been offensive to those in rebellion to Christ. God isn’t going to change who he is. We need him to change who we are or face the consequences!

Samuel E. Tolley III

And those who haven’t accepted the message of salvation and repentance think we are fools for believing it. After all. If we’re good, isn’t that good enough? Some would say so. But for those who believe the Bible speaks the truth, we know that being good isn’t good enough. Because we’re never going to be good enough on our own. We need the saving blood of Jesus Christ to wash away our sins. We need to repent of our sins and ask for forgiveness. Then we, too, will be covered with the life-giving perfume.

The message of the cross is foolish to those who are headed for destruction! But we who are being saved know it is the very power of God. 1 Corinthians 1:18 8

So. If the gospel is offensive to those who don’t believe, how do we make it un-offensive? How do we attract others to faith in Christ?

You must have the same attitude that Christ Jesus had. Philippians 2:5

Of course. The Bible gives us some guidelines to follow in order to attract others to Christianity. We must show love to everyone, even when we don’t feel like it. And especially when others don’t deserve it. We must be joyful. Joy comes from a deep abiding peace that when we trust God in all circumstances. We must pursue peace with everyone. Even when it’s difficult. We must turn the other cheek, but we don’t have to allow others to walk all over us. We’re told that patience is a virtue, but it speaks volumes when put into action. Being kind to others should be a given. We think. But sometimes we have to try a little harder than expected, but the payout is worth it. Goodness and faithfulness. Gentleness and self-control. When others see these fruits of the spirit in our lives, they will wonder how it’s possible to live in such a manner. We have the opportunity to show that Christ living in us makes us more like him. And that he makes a difference in how we live our lives. We always have a choice as to how we live and how we treat others. And a godly lifestyle is attractive, even when others don’t know where the godliness comes from.

We always have a choice as to the type of employee or employer we will be. Go to work and do a good job. Be faithful. Be diligent. Speak up when necessary. And keep quiet when necessary. Others will notice. Be a good neighbor. Show kindness to those in need. Be generous, but not overly frivolous. Treat others the way you want to be treated. Don’t complain or argue.

But the Holy Spirit produces this kind of fruit in our lives: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control. There is no law against these things! Those who belong to Christ Jesus have nailed the passions and desires of their sinful nature to his cross and crucified them there. Since we are living by the Spirit, let us follow the Spirit’s leading in every part of our lives. Let us not become conceited, or provoke one another, or be jealous of one another. Galatians 5:22-26

Do everything without complaining and arguing, so that no one can criticize you. Live clean, innocent lives as children of God, shining like bright lights in a world full of crooked and perverse people. Philippians 2:14-15

We believers can do this. We can live a life that makes others want peace, joy, patience, goodness, faithfulness, gentleness and self-control. Oh. We may not get it right every time, but let’s show the world that they need what we have. And let’s do it with grace.