workers

Poor Customer Service

~ mercyfortheday ~ Leave a comment

I had an experience in the past couple of weeks where I felt my husband and I received poor customer service. And honestly. It was no fault of ours. The salesperson was new to her job, but she had been doing similar work for years. That means she should have been well informed about the information we were discussing. The only part of her job that was new and unfamiliar was the company she now worked for. And her surroundings were different. I’m sure the commute to work was different. But the work was the same.

However. When this individual realized the product we were looking for was not her preferred product, she got all flustered. In her previous employment, she was responsible for selling her preferred product, which is similar but not identical to what we wanted. And she voiced her frustrations to us. She said she didn’t want to work with the product we were looking for. It was too hard. And then she entered my date of birth incorrectly into the website. When the error was discovered, it was too late to update it. She would need to make a call to another company the next day to make the change. Because it was the end of the workday and she had another client waiting, she didn’t have time to even begin work on my husband’s information. She said she would call us the next day to complete the work.

She didn’t call the next day. And then it was the weekend. She didn’t call on Monday, so I left a voicemail for her. No call on Tuesday, so I sent her an email. You see. We’re on a strict deadline, and we don’t want to wait until the last possible minute to complete this enrollment. Time is ticking by. She finally called us back eight days after our initial meeting. Oh. She apologized profusely. And then she started working on my husband’s information.

All was going well until she hit the enter button to complete his enrollment. She received an error message and didn’t know how to correct what shouldn’t have been an error. Honestly. This time, the mistake wasn’t her fault. Nor was it ours. But it was too late in the day on a Friday to call someone somewhere else to correct the problem. So once again, we’re waiting. And time is still ticking by.

Oh. There is much more to the story that I could share. There were several more missteps on her part that I just won’t go into. I just won’t. I don’t want to nitpick over words and incomplete training or frustrations, but it was frustrating. To say the least. To say that she was ill prepared for our appointment and seemed to have little regard for details is an understatement. On my end, I had thought of contacting her manager to discuss the situation. But I kept stalling. Now I’m glad I did, because when she finally returned my call and was able to finalize my situation she was very pleasant. But does that make all the other words and attitudes on her end null and void?

It isn’t my goal in life to cause someone to get in trouble at work, but I did see several opportunities for improvement at that workplace. I guess I’ll not share those thoughts at this time. I really don’t want to be seen as a troublemaker. But I do expect a salesperson to be ready to sell all the products their company offers. Isn’t the customer always right? I recall that motto being thrown around a lot in the past.

As I’m writing this, I just hung up the phone with this particular salesperson who thought she had fixed the remaining problem. And the problem was fixed. But when we received the information for one final review, there were two huge outstanding errors. We were told it was the other company, not our salesperson, who had entered the information incorrectly. After all the hassles we’ve been through with this person, we didn’t really believe her. It just didn’t ring true. But we could be wrong. And we’re still waiting for resolution.

So in everything, do to others what you would have them do to you. Matthew 7:12

I have to ask myself. What do I expect of myself in that situation? How should I respond when I’m on the receiving end of someone else’s bad day or incompetence? Do I exhibit the love of Christ? Or do I stir up even more anxious thoughts and feelings in them by calling out their mistakes? When is it appropriate to share my concerns with their manager, and when should I be silent about such matters? I need to make sure my attitude reflects the attitude of Christ at all times.

How should a Christian respond when they’re on the receiving end of poor service?

First of all, I’m not sure the salesperson had a full understanding of what to say and what not to say to her clients. She didn’t filter her words, which could have gotten really ugly if we had gone down that path. As Christians, we don’t have to start the fight. We need to know when it is appropriate to confront the misbehavior and ill spoken words and when not to. Basically, we need to choose our battles. That doesn’t mean we should never speak up about any mistreatment.

Being the recipients of inexcusable behavior allows people of faith to show the love of God. We can display godly actions and words while presenting the truth. Oh. It may not be easy in the heat of the moment, but we can exhibit kindness and speak correction all in the same breath. We have to stop and ask ourselves if we really care about the person who’s been poorly trained or having a bad day. If we were in their shoes, would we act any differently than they are? And we have to remember that they too were made in the image of God and are loved by him just as we are. But God is a God of justice, not just of love.

Understand this, my dear brothers and sisters: You must all be quick to listen, slow to speak, and slow to get angry. Human anger does not produce the righteousness God desires. James 1:19-20

And another thing. We shouldn’t keep score. Oh. We may have to recite all the wrongs committed against us when we report inappropriate behavior, but we can’t hold a grudge or try to even the score. We always have the option not to do business with that individual or company again and part ways amicably.

Love is patient and kind. Love is not jealous or boastful or proud or rude. It does not demand its own way. It is not irritable, and it keeps no record of being wronged. It does not rejoice about injustice but rejoices whenever the truth wins out. Love never gives up, never loses faith, is always hopeful, and endures through every circumstance. 1 Corinthians 13:4-7

But our story isn’t over, and the problem still isn’t solved. We’re still waiting to hear back from her, but she’ll be on vacation during Thanksgiving week. I just have to roll my eyes and sigh at this point.

Whatever you do, work at it with all your heart, as working for the Lord, not for human masters. Colossians 3:23

Building the Kingdom

~ mercyfortheday ~ Leave a comment

He was a shoddy worker. Oh. When he worked, he could accomplish tasks. But his work was never complete. He left tasks undone. Someone would have to come behind him to finish the work. To clean things up. He didn’t seem to mind or notice that his work was below par. He thought he was doing a great job and should get a promotion. And a raise, of course. He always seemed to have an excuse to miss work. He missed more days that was allotted. He was written up. He was reprimanded. Yet he never changed. Those who came after him saw his neglect. They picked up the slack. They knew his work ethic was below par. But they also knew that, at the end of the day, the work must be satisfactory. They re-did his work on multiple occasions. And somehow through all that, he kept his job.

It may not be all his fault that he’s a poor worker. Perhaps he had poor examples as he was learning to be a worker. Perhaps there were no strong role models he could mimic. Perhaps no one ever pulled him aside in the early stages and coached him about building a strong work ethic. Regardless of the reason he is where he is today, he is showing a less than stellar performance at work.

There are those now who are trying to coach him. They’re trying to encourage him to think before he speaks or acts. They’re encouraging him to consider all the steps he must take to completely finish an assignment. But it’s hard work to undo the poor training or lack of interest from the past. Only time will tell if his work ethic improves.

I recently read that the preaching of a popular pastor of a megachurch is controversial. In other words, his preaching is contradictory to the Bible. He denies certain biblical truths and speaks out of line. I also read of another pastor who is sharing mixed messages concerning heaven. These pastors don’t necessarily know how their words are impacting their hearers. They may not know the spiritual foundation of those hearing their words. The hearers of their message may not be on solid ground and can’t discern biblical truths. Perhaps, it would be good for those pastors to go back and read the Bible with a new lens. Their teaching may be laying shaky foundations or adding shifty layers to an already unstable foundation in the lives of innocent people. These men will be held responsible for their teachings.

Work hard so you can present yourself to God and receive his approval. Be a good worker, one who does not need to be ashamed and who correctly explains the word of truth. 2 Timothy 2:15

We are builders. We’re all building something. We build a life. A career. A family. A home. A nest egg. A legacy. We build our lives one layer at a time. And the strength and stability of each layer determines the strength of the next layer. If one layer is weak, the entire effort can fail. And then we must decide the next steps. Do we start over? Do we make repairs and continue down the same path? Do we just walk away? These are hard decisions to make.

The same goes for our spiritual lives. There are layers to our growth as a follower of Christ. Each layer must be secured in the foundational teachings of Jesus Christ. If they’re not, then we can develop weak faith. A faith that crumbles when trials come around. We may develop a shallow faith where strong roots can’t develop. Then what happens when the storms of life hit us out of nowhere?

As followers of Christ, we all build into the lives of others. We are called to use our gifts to help others find their faith or to strengthen it. Each gift is unique to each person. We must use our gifts wisely. In order to use our gifts in a way that honors God, we must prepare. Our gifted foundation must be strong, so we can build into others’ lives in a way that pleases God. Otherwise, the faith of those we encounter will be shaky. And our testimony will be watered down. We must seek to know God’s Word so we can share it confidently with others we meet. We must be wise and humbly build solid foundations in the lives of those we are called to disciple. We will be held accountable for our leading.

Our work will be tested. God will examine and judge our work. We are builders. Jesus is the foundation, which is indestructible. But how solid is the rest of the building? We builders will give an account of our work. Oh. We may not be lost if we produce shoddy work. But we won’t receive a full reward. 

Let’s not settle for half truths or unfinished work. Let’s create a masterpiece. For on the day of final inspection, we don’t want to be found in violation of any of God’s codes.

Oh. May all who come behind us find us faithful. 

Speak Up

~ mercyfortheday ~ Leave a comment

The man was on trial for a crime he hadn’t committed. But there were those who were out to get him. They wanted him dead. So they brought trumped up charges against him. They had false witnesses testify at his trial. They wanted to bring him down at all costs. They hated him. They despised the work he was doing. So they lied. They insisted that he be killed. They didn’t give him a legal trial. His trial was held in the dead of night. They convicted him before the public knew he had even been arrested.

It was as if they were on a witch hunt. Pursuing an innocent man, because they hated him. They were jealous of this man. This night was not the first time they were looking for reasons to kill him. They had relentlessly pursued him. Watching him in the temple as he explained the Scriptures. Watching for any sign that he was breaking Jewish laws so they could punish him. But he was always able to get away. Until now. On this night, he was betrayed by one of his own.

The thing is. Jesus knew the prophecies about himself. He knew what was in store. He had quoted those prophecies to his disciples, yet they didn’t understand the meaning of his words. Until much later. Until those prophecies had been fulfilled with his death and suffering and resurrection. Then their hearts were opened, and they understood all he had said was true.

And when the high priest asked if he should be freed, the people demanded that a murderer be released instead of this innocent man. The people. The crowd who stood by watching had just days before been praising and worshiping this man as he rode a donkey down the street. They were waving palm branches in his honor.

But oh. How their hearts had turned. When he who had taught a message of love and hope was on trial, they didn’t stand up for him. They wouldn’t dare speak the truth. Because if they did, they too might be brought to trial. And their fate could be the same as his. So they stayed silent about the truth. They demanded that he be killed.

This man. This innocent man was Jesus. They knew him to be the son of Mary and Joseph the carpenter. His brothers and sisters were known to these people. So when Jesus began teaching a message that directly opposed the ancient Jewish traditions, some believed publicly. Others believed privately. Others doubted his message. And still others revolted against him.

Jesus never shied away from teaching anyone who would listen. And actually, people followed him from place to place. They were eager to hear a message that spoke of love and humility. They were hungry to hear a message that spoke of treating others the way they want to be treated. They were amazed that a man who looked like them could perform miracles. He could heal the blind, the crippled, the deaf and the diseased. He could bring people back to life. He could calm a raging storm. They wanted what he had.

But were they willing to pay the price?

When Jesus was arrested that night in the Garden of Gethsemane, his followers scattered. Suddenly, his message seemed a threat to their lives. If they were found to be a follower of this man Jesus, what punishment awaited them? Would they too be brought to trial in a back room away from the courts and be declared guilty by false accusers? Suddenly this man with unusual teachings seemed more of a threat to their personal safety than they were willing to accept. They must protect themselves and their families. They thought. So they turned on him.

During the trial when asked what he was teaching, Jesus told them to ask the people who heard his teachings.  He said he hadn’t spoken in secret.  His message was public knowledge.  He wasn’t trying to hide the message of salvation from the crowds.  He was speaking loudly and boldly. He never watered down his message or shied away from speaking truth. He knew the cost and he continued this work his Father had laid out for him.

Oh.  There were times when he asked others who he had healed not to tell who had healed them.  But that was because his time had not yet come.  He wanted to postpone his arrest and crucifixion until more people had heard the good news.

But he definitely wasn’t shy about spreading the gospel of salvation.

The harvest is great, but the workers are few. So pray to the Lord who is in charge of the harvest; ask him to send more workers into his fields. Luke 10:2

How many of us speak of our faith only in secret?  Only in the confines of our church on Sunday morning?  Or in our Bible study group? Or in the safety of our homes? Or with our Christian friends?  How many of us, instead of trying to win the world to Christ, try to shield our faith by standing silent in public? Even when we see and hear wrong being taught and applauded, do we stand silent? Or do we speak up?

I dare say that we’ve become too comfortable with keeping our faith to ourselves. We say that we pray for the lost. We give money so others can share the Good News. But do we put our faith on the line by speaking boldly about right and wrong.

Recently, I was talking to someone about current events. We were both disturbed by the way our culture is heading. This person mentioned to me that someone needs to do something. And I thought to myself. Why not you? Why not me? Why don’t we believers do something and say something? If not you, then who? If not me, then who?

Inside, the high priest began asking Jesus about his followers and what he had been teaching them. Jesus replied, “Everyone knows what I teach. I have preached regularly in the synagogues and the Temple, where the people gather. I have not spoken in secret. Why are you asking me this question? Ask those who heard me. They know what I said.” Then one of the Temple guards standing nearby slapped Jesus across the face. “Is that the way to answer the high priest?” he demanded. Jesus replied, “If I said anything wrong, you must prove it. But if I’m speaking the truth, why are you beating me?” Then Annas bound Jesus and sent him to Caiaphas, the high priest. John 18:19-24

You can read the full story of Jesus’ trial, crucifixion and resurrection in John 18-20.